SHIPPING POLICY

local delivery within Egypt

 

Shipping Costs

 

  • Shipping is currently available in Egypt only. International shipping and delivery will be available soon. 

  • Shipping rates depend on the city and region within Egypt and order package weight. 

Delivery Times:  

 

  • Orders are shipped within 1-2 business days. Once your order has been shipped, you will receive a dispatch notification through email with your order tracking number.

  • You should expect a call from courier within 2-5 business days after placing your order. Courier will attempt a maximum of 3 delivery attempts, after which the shipment will be automatically returned to the seller. 

RETURN & EXCHANGE POLICY

Orders and packages need to be paid for in full before or at receipt, before you can open the package. 

 

If for any reason you are unsatisfied with your purchase, or if you simply changed your mind and would like to exchange or refund an item, we are here to help!

We offer returns or exchanges within 14 days of receiving your order. 

 

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged 

  • Returned items must be unused and in perfect condition 

  • Returned items need to be in their original packaging

  • Returned items need to be accompanied with the order number

 

To initiate a return or exchange, please complete the following steps:

  • Contact us either through telephone (on +201202400043) or through email (on support@woodworkerseg.com)

  • Place the item in its original packaging and seal it

  • Please send the item to the address: Kilo 26, Alexandria-Cairo Desert Road, Merghem, Alexandria, infront of Nissan service centre. 

 

Additional Information:

  • Exchanges and refunds will only be processed once the original items have been received by WoodWorkers

  • Exchanges and refunds will be processed within 7 to 14 days after the items has been returned

  • If the item(s) received are faulty, return shipping is free of charge.

  • If the item(s) received are incorrect and do not correspond to your order in any way, return shipping is free of charge.

  • If you want to exchange a non-faulty product for any reason, shipping fees will be supported by you.

  • If you changed your mind regarding your purchase after the item(s) have been shipped, the shipping cost will be supported by you and it will be deducted from the refund amount.

 About us 
 Address: 

Kilo 26 alex - cairo desert road, merghem, alexandria, Egypt

 Have any questions: 
 Support 
 Phone number: 

+201202400043

Copyright © 2020 Wood Workers LLC.  All rights reserved

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